@philippn no, the Summercamp grew to big for a real community event, so we decided to split and make it two.
Professional Support
Zarafa's professional support service offers a ‘per edition’ support package, ranging from upgrade support to 24x7 telephone support.
Next to our support packages, a wide variety of online support documentation is available:
| Manuals, whitepapers and other documents | |
|
Frequently asked questions |
|
Technical documents, articles and information |
| The Zarafa forum |
The following support packages for Zarafa Collaboration Platform are available:
| Community | Small Business |
Professional | Enterprise | |
| Forum, Wiki, Online Docs | Yes | Yes | Yes | Yes |
| Upgrades | No | Yes | Yes | Yes |
| Portal Support | No | Yes | Yes | Yes |
| E-Mail Support | No | No | Yes | Yes |
| Remote-Support | No | No | Yes | Yes |
| Phone Support | No | No | Yes | Yes |
| High-Availability support | No | No | Yes | Yes |
| Multi-server Support | No | No | No | Yes |
| Crisis phone support | No | Business Hours |
Business Hours |
24/7* possible |
* Not included by default. Zarafa Enterprise customers can purchase a 24x7 SLA through Zarafa Sales
Zarafa Support business hours are defined as 9:00h - 17:00h (GMT+1).
Every commercial Zarafa edition comes with an annual amount of support blocks which is calculated by the license value. One support block covers a maximum of 30 minutes Zarafa support.
| Community | Small Business | Professional | Enterprise | |||||
| Basis Annual Support Blocks | None | 2 | 4 | 8 | ||||
| Additional Annual Support Blocks | None |
Small Business subscription value divided by € 2k |
Professional subscription value divided by € 1k | Enterprise subscription value divided by € 1k | ||||
Latest News
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25 February 2013 - Zarafa Teams with Ecosystem Partners at the CeBIT 2013
Zarafa, the leading European provider of open source groupware and collaboration software, is pleased to announce its eighth presence at the CeBIT. The world's largest trade fair, showcasing digital IT and telecommunications solutions, will take place in Hanover, Germany from March 5-9, 2013.